Refund policy
Return & Refund Policy
At LVNT Footwear, we want you to be satisfied with your purchase. If you are not completely happy, you may return eligible items in accordance with the policy below.
Change of Mind Returns
We accept returns for change of mind within 14 days of receiving your order.
To be eligible for a return, items must:
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Be unworn and unused
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Be in original condition
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Be returned in the original shoe box and packaging
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Include any original tags
Returns that do not meet these conditions may not be accepted.
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
If approved, your refund will be processed to the original payment method used at checkout.
Please allow 5–10 business days for the refund to appear in your account depending on your bank or payment provider.
Original shipping charges are non-refundable.
Exchanges
We offer size exchanges for the same product, subject to stock availability.
To request an exchange, please contact us within 14 days of receiving your order. Customers are responsible for the cost of returning the item.
Sale Items
Items purchased during sale or clearance are not eligible for return or refund for change of mind.
Faulty or Damaged Items
If your item arrives faulty, damaged, or not as described, please contact us as soon as possible.
Under Australian Consumer Law, you may be entitled to a replacement or refund for faulty products.
Please email us with:
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Your order number
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A description of the issue
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Photos of the fault (if possible)
Return Process
To start a return, please contact us at:
Include your order number and reason for return. We will provide instructions on how to send your item back.
Contact
If you have any questions about returns or refunds, please contact us at:
Email: info@lvntfootwear.com